Purchase Guarantee - Trusted Shops

BAS - Automation Service: Security and Reliability with Trusted Shops

BAS - Automation Service is proud to offer Trusted Shops Buyer Protection to its customers, ensuring security and transparency with every purchase. Our e-commerce platform is certified to provide maximum reliability and protection to consumers.

What is Trusted Shops?

Trusted Shops is a leading European company in e-commerce certification, offering consumers reliable protection when shopping online. To date, it has certified over 30,000 stores worldwide, solidifying its reputation as the number one trustmark in the e-commerce sector.

The Trusted Shops Guarantee Seal

The Trusted Shops Guarantee Seal represents a symbol of security for online shoppers. Obtaining it means meeting strict criteria that ensure transparency, safety, and protection.

What does Trusted Shops certification mean for our e-commerce?

To achieve Trusted Shops certification, our e-commerce platform underwent a series of checks to ensure compliance with European regulations on online sales, data protection, and consumer rights. Here are some key aspects:

  • Company identity and customer support: Our business name and customer support channels are clearly displayed and easily accessible. You can contact us for any needs.
  • Data protection and security: Our customers’ personal data is handled in accordance with European privacy regulations, and our site is protected by an SSL certificate that encrypts all transactions.
  • Product and cost clarity: Product descriptions, prices, and shipping costs are clearly stated, ensuring transparency at every stage of the purchase process.
  • Delivery and payment: Shipping times and payment methods are clearly specified both in our general conditions and during checkout.
  • Order process: During checkout, all information about delivery, costs, and payments is fully and transparently presented.
  • Right of withdrawal: We provide all the necessary information to exercise your right of withdrawal.

The Trusted Shops Guarantee

After every purchase, you can activate the Trusted Shops Guarantee free of charge, covering up to €2,500 in case of non-delivery, return of goods, or unreceived refunds, regardless of the payment method used.

How can I activate the Trusted Shops Guarantee?

After completing a purchase on our site, you will see an invitation to register for the Trusted Shops Guarantee. Follow the steps provided and activate the protection for free on the Trusted Shops website. Once registered, you will have access to your Personal Area to manage your guarantees and, if necessary, request a refund.

Procedure for requesting a refund

Log in to your Personal Area on My Trusted Shops with the provided credentials and follow the instructions to submit a refund request. You can select the reason for your request, such as "Order not received," "Refund not obtained," or "Other issues."

For assistance, you can contact our team at web@b-automationservice.com or by phone at +39 030 6813450. If you send us an email, please include the order number in the subject line to facilitate the processing of your request.

Reviews and feedback

A few days after your order has been delivered, you will receive an email inviting you to leave a review on Trusted Shops, evaluating aspects such as delivery, product quality, and customer service. Alternatively, you can log in to your Personal Area on My Trusted Shops to leave your review.

Is a certified e-commerce safer?

Yes! A Trusted Shops certified e-commerce, like ours, complies with strict European regulations and is constantly monitored to ensure a safe shopping experience. Additionally, our site uses an SSL certificate to protect your data during payment.

Is a certified e-commerce better?

Not necessarily better in appearance, but certainly safer. Our Trusted Shops certification guarantees reliability, protection up to €2,500, transparency, and compliance with European regulations, offering comprehensive protection to our customers.